Hotel Nikko Guam

Guam
Clouds
26°c
Reservation

Career Opportunities

Become an advocate of Ease and Escape We are looking for individuals who are well-versed in the service
of warm hospitality who can provide homelike comfort to our guests.
Take the next step and start your career with us.

  • Front Desk

    Front Desk Clerk

    Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Front Desk

    Telephone Operator

    Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events.

  • Front Desk

    Bellperson

    The primary function of this position is to assist the guests arriving and departing from Hotel Nikko Guam.

  • Front Desk Clerk
  • Telephone Operator
  • Bellperson
Front Desk

  • Accounting

    F&B Service Staff (Outlet Cashier)

    Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

  • F&B Service Staff (Outlet Cashier)
Accounting

  • F&B

    Captain Steward

    Main purpose of this position is to assist the Chief Steward in leading the job tasks of stewarding staff for all food and beverage equipment, for ensuring cleanliness and sanitation of all F&B areas.

  • F&B

    Steward

    Responsible for washing dishes, flatware, cutlery, kitchen vessels, sweeping and mopping floors, cleaning and detailing equipment. Ensures kitchen and restaurants are adequately supplied with operational dishware. Maintains the scullery, and back area in an inspection-ready condition in accordance with local sanitation regulations and hotel guidelines. Follows all rules and procedures in the handling of cleaning chemicals and supplies.

  • F&B

    Waitstaff

    Meet and greet patrons, take orders and serve food and beverages to patrons at tables in dining establishment. Ensure dining establishment, tables and work area are cleaned for next patrons.

  • F&B

    Assistant Banquet Service Manager

    Assist in the smooth and efficient operation of banquet food and beverage services, including catering and wedding receptions, parties, conferences, seminars, meetings, ceremonies, etc. Oversee all aspects of banquet events, i.e., set-up, food presentation, serving, and clean-up. Focus on details, quality presentation, and customer service. Meet with party planners regarding layout and set-up. Responsible for related guest services through effective direction, leadership, and staff supervision. Maintain and exceed all standards of service and ensure customer satisfaction. Develop an environment that encourages employees to be happy, motivated, and proud of the products and services provided by them, resulting in a joyful, memorable, and relaxed event for guests. Develop a loyal following among guests, furthering the hotel's reputation of providing an experience.

  • Captain Steward
  • Steward
  • Waitstaff
  • Assistant Banquet Service Manager
F&B

  • Culinary

    Chef De Partie

    Supervises, coordinates, and participates in the activities of personnel engaged in the preparation and standard of meals leaving the kitchen from assigned stations.

  • Culinary

    Commis Cook

    Assists the 1st Commis, Sous Chef or Chef de Partie in food preparation at various stations.

  • Culinary

    Cook Helper

    To provide help to the 1st Commis and Commis in the preparation of food to be served to guests from hotel food and beverage outlets.

  • Chef De Partie
  • Commis Cook
  • Cook Helper
Culinary

  • Housekeeping

    Housekeeping Manager

    Assist in the overall management and efficient functioning of the Housekeeping Division, including Guest Rooms, Public Areas, and Linen subdivisions, including training, coaching, and counseling of housekeeping employees.

  • Housekeeping

    Administrative Clerk

    General office tasks and coordination of room and guest requirements between floor supervisors, the Front Office, and the Maintenance Department.

  • Housekeeping

    Room Attendant

    Clean and makeup guest rooms. Strips and replaces bed linens. Cleans carpet by vacuuming, ensuring the removal of stains. Dust furniture and fixtures, clean bathrooms and balcony glass doors. Follows checklists in setting up amenities and room furniture.

  • Housekeeping

    Public Area Attendant

    Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish.

  • Housekeeping

    Houseperson

    Perform job tasks associated with the upkeep of guest rooms, corridors, elevators and elevator landing areas, other service areas, balconies, windows, staircases, etc. The incumbent is also expected to maintain a predetermined level of inventory in selected categories of guest room mini bars to ensure guest satisfaction.

  • Housekeeping Manager
  • Administrative Clerk
  • Room Attendant
  • Public Area Attendant
  • Houseperson
Housekeeping

  • Engineering

    General Maintenance Worker

    Performs general repairs, including repairing walls, painting, and repairing doors and other building fixtures. Performs routine maintenance on building systems. Cleans and assists with the upkeep of the facilities. Conducts guestroom maintenance repair work. Duties involve assisting specialty workers with routine plumbing; insulating; welding; carpentry; repairing electrical or mechanical equipment; installing, aligning, and balancing new equipment; and other building maintenance work.

  • Engineering

    Utility Worker (Groundskeeper)

    Landscape or maintain grounds of property using hand or power tools or equipment. Workers typically perform a variety of tasks, which may include any combination of the following: sod laying, mowing, trimming, planting, watering, fertilizing, digging, raking, sprinkler installation, and installation of mortarless segmental concrete masonry wall units.

  • General Maintenance Worker
  • Utility Worker (Groundskeeper)
Engineering

  • Sports

    Assistant Pool Facilities Manager

    Assist in the management of pool operations, Sports Activity Division, including (but not limited to) customer service, guest safety, employee relations, compliance, facilities, inventory, budget and operational forecasts, research and promotional campaigns. Must know how to swim and be lifeguard certified.

  • Sports

    Sports Activity Attendant

    Monitors pool operations for guest safety, equipment efficiency, guest usage of water slide, swimming pools, and gazebo, including beach and marine activities. Ensures guests comply to company and government regulations regarding pool usage. Ensures guests’ comfort and attends to guests’ needs. Responsible for cleanliness of swimming pools, water slide, and surrounding areas, towel inventory, sanitation, opening and closing of operations. Must know how to swim and be CPR certified.

  • Sports

    Certified Lifeguard

    Incumbent perform emergency aid on-site and call emergency services for treatment beyond their abilities. Primary duties include overseeing swimmer safety, rescue operations and staying alert to changing weather and water conditions.

  • Assistant Pool Facilities Manager
  • Sports Activity Attendant
  • Certified Lifeguard
Sports

  • Operations

    Recreation and Activities Manager

    Create and oversee recreational activities, including guest activities, promotional campaigns, customer service, and guest safety. Plan, organize, and instruct specific classes, activities, and events, including special events, holiday programs, and team-building exercises. Assist in the operations of the pool facilities, employee relations, budget forecasts, market research, and feasibility studies. Supervise recreational activities and submit recommendations regarding expanding, reducing, and developing leisure programs and facilities.

  • Operations

    Premier Lounge Manager

    Manage and handle the lounge's food and beverage service and guest service operations for premier users, including VIP guests. Create an environment for guests designed to stimulate all senses through personalized services, amenities, and experiences. Create the < Effortless Eden > experience for guests by understanding internal and external customers and meeting the needs of the customer and the company in food and beverage management. Manage and guide subordinates in the Premier Lounge, including scheduling, payroll, and training, and coordinate with other departments as needed. Research and analyze markets to meet customer demands. Make recommendations in the planning and developing food and beverage menus conducive to guests' desires.

  • Operations

    Duty Manager (Rooms)

    Assist management in all aspects of the department, including operations, planning, budgeting, staffing, and payroll. Provide leadership and support to all front operations members. Oversee Front desk, Bell service, Telephone operators, and Guest relations operations and coordinate with Housekeeping and the Premier Lounge for customer service. Manage group, VIP arrivals, and repeat guests. Check accommodations, greet guests upon arrival, and ensure special requests are carried out. Handle customer complaints, disturbances, special requests, and other issues that may arise. Assist with overbooking situations for room availability. Plan, analyze, implement, and review guest services. Supervise staff, including scheduling, performance, discipline, rewards, and training. 

  • Recreation and Activities Manager
  • Premier Lounge Manager
  • Duty Manager (Rooms)
Operations

  • Marketing

    Graphic Designer - Creative Marketing

    Craft compelling visual narratives that reflect our brand's essence and captivate our audience across various digital and traditional platforms. Collaborate closely with cross-functional teams to develop visually stunning assets that resonate with both our internal stakeholders and valued customers. Develop engaging and innovative designs for a wide range of marketing materials, including but not limited to digital ads, social media content, print collateral, menus, hotel signage, and internal communication assets. Conceptualize and create visual elements that effectively communicate our brand identity, values, and unique offerings. Utilize a strong understanding of photography and video development to enhance visual storytelling in both static and motion graphics.

  • Marketing

    Marketing Assistant

    Provide essential administrative and organizational support to the Marketing Department, contributing to the successful execution of projects, campaigns, and strategies that elevate our brand. Assist the Director of Marketing with administrative tasks, including scheduling meetings, managing calendars, and coordinating special projects.

  • Graphic Designer - Creative Marketing
  • Marketing Assistant
Marketing

  • IT

    Systems Manager

    Establish appropriate systems/methods to achieve effective business solutions to meet Company objectives and priorities. Oversee computer systems. Schedule installation upgrades and security backup of hardware and software systems. Develop and maintain quality documentation for systems and programs. Ensure licensing laws are adhered to. Provide secure access to the network. Ensure the security of data from internal and external attacks. Review all operational systems for cost-effectiveness, compliance with standards, and flexibility to meet long-range plans. Assist in the negotiation of contracts and control appropriate budget line items. Assist in developing project plans, scheduling, monitoring, and communicating project status. Management crisis that may involve complex technical hardware or software problems. Maintain an up-to-date library of system documentation and training manuals. Train operations and office staff on new systems.

  • Systems Manager
IT

  • Purchasing

    Purchasing Clerk

    Assist in maintaining purchase requisitions and purchase order records. Maintain office supplies and coordinate office equipment repair from various departments. Process all printing requests: type reports, purchase orders, memoranda, and other documents. Submit invoices and delivery notes to the Cost Control Manager for daily processing. Submit open purchase orders and respond to customer and supplier inquiries about order status changes or cancellations. Monitor inventory, perform buying duties when necessary, and contact suppliers to schedule or expedite deliveries. Maintain knowledge of hotel inventory and market list items. Provide administrative and clerical support to the department.

  • Purchasing

    Purchasing Assistant

    Assist the purchasing supervisor by performing routine procurement functions for the acquisition of commodities, equipment, components, supplies, and services in a timely and cost-effective manner. Review and analyze requisitions for equipment and supplies and place orders with vendors. Research available suppliers, on and off-island. Advise and assist departments in the selection of supplies and equipment. Administer contracts, ensuring that terms and conditions are met within specifications. Manage data within the system. Ensure accurate information and follow procedures for formatting and securing data. Work with accounts payable to resolve and avoid invoice discrepancies promptly. Maintain a high degree of communication, cooperation, and coordination with assigned departments regarding purchases. Assist in maintaining pricing and product descriptions in the system. Liaise with storeroom staff to ensure products arrive in good condition.

  • Purchasing Clerk
  • Purchasing Assistant
Purchasing

  • Sales

    Sales Assistant Manager - Japanese Group Sales

    Assist in increasing revenues and maximizing profits by focusing on sales in the Japanese market with an emphasis on group sales. Penetrate the Japanese market for group bookings to include Fam tours, rooms, banquets, weddings, food and beverage restaurants, and bars. Communicate with agents and customers on product offers, both new and improved. Assist in determining annual unit and gross-profit plans by implementing strategies and analyzing trends and results. Establish sales objectives – forecast and develop annual sales quotas. Update Japanese social media accounts. Organize/conduct media shooting (TV, radio, travel magazines, etc.), Online tours, and hotel activities. Update weekly and monthly reports. Create and maintain a high profile of the Company with the perception of high quality in the marketplace, resulting in maximum revenue and increased customer satisfaction.

  • Sales Assistant Manager - Japanese Group Sales
Sales

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Address
245 Gun Beach Road, Tumon, 96913,
Guam United States of America
Telephone
+1-671-649-8815
FAX
+1-671-646-0031

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株式会社オークラ ニッコー ホテルマネジメントの情報セキュリティ・個人情報保護に関する基本方針予約記録の取扱いOne Harmony会員情報の取扱いその他のウェブサイトでの登録情報の取扱い予約記録、One Harmony会員、オークラ ニッコー ホテルズ WEB会員、その他のウェブサイト登録以外の個人情報の取扱いSSLについて保有個人データ開示等請求書のダウンロード（PDF）個人情報保護方針の改定

 

株式会社オークラ ニッコー ホテルマネジメントの情報セキュリティ・個人情報保護に関する基本方針

株式会社オークラ ニッコー ホテルマネジメントは、高度情報通信社会における情報セキュリティと個人情報保護の重要性に鑑み、以下の方針に基づき、会社が保有する情報の適正な管理と保護に努めます。

 

1. 法令等の遵守法令及び行政機関が定めた方針・ガイドラインその他の規程を遵守します。

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8. 事故発生時の対策万一、事故が発生した場合には、被害を最小限に留めるとともに、速やかに必要な情報を公開し、再発防止策を含む適切な対策を講じます。

9. 相談窓口の明確化お客様からの問合せ、苦情や要望に対応するための相談窓口を定め、誠意をもって迅速に対応します。

10. 方針の公開本方針を含む情報セキュリティ及び個人情報保護に関する方針をウェブサイトなどに掲載することにより、広く社会に公開します。

 

2013年4月1日 改定2015年10月1日 改定2019年6月3日 改定